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+39 342 0911571 Every day: 7:30 am - 8:30 pm CET

General conditions of sale

Online catalog

Items on www.larcobalenodeifiori.com vary depending on the country of destination.
In fact, some products require a longer delivery time.

In some cases the delivered product may differ slightly from picture representation in shapes and colors as you use seasonal products subject to natural changes.
Therefore the photos are only illustrative value.


The order

When ordering you can choose the product that meets your needs depending on the date and the desired delivery location.

You can add text in Roman characters, the maximum length of 255 characters per ticket that will accompany the selected product.

Must enter recipient data carefully paying maximum attention to the proper insertion of the information necessary to ensure the successful completion of the order.

Finally, to complete your order you must provide some personal data required for billing (some fields are optional) and make the payment through PayPal which is fast and reliable method to buy online in a few clicks without sharing their financial information with L'arcobaleno dei fiori.
The transaction takes place between the buyer and Paypal and the credit card data is processed exclusively by PayPal to the controls necessary to authorize the payment online.
L'arcobaleno dei fiori will handle only the buyer's data (name, address etc.) needed to send the invoice for the purchase and management of delivery of flowers to the recipient's address specified in the order.


Prices

The prices indicated on the online catalogue next to each product are quoted inclusive of VAT.

Flower prices are subject to seasonal fluctuations.
If the recipient refuses, without a plausible reason, the flowers delivered, the Rainbow of flowers will still be entitled to be paid for delivery.

 

Delivery and terms of delivery

Delivery is available free of charge on the entire territory of the city of Bari.

For orders originating outside of the municipality of Bari, the shipping cost will be communicated at a later date at the end of the order.
After such notification, the customer will be free to confirm or cancel the order.

Delivery of flowers can only be done during normal business hours.

For some locations on the day of closing and/or opening hours may differ.

All orders placed Monday through Friday before 14:00 (excluding weekends and holidays) will be shipped the same day.

Orders placed after 14:00 hours (excluding weekends and holidays) will be shipped no later than the next business day.

Orders required for the following holidays: Valentine's day; Women's day; Easter; Mother's day; Christmas; New year's Eve, considered the planned delivery volume, may be delivered the day before or after the date of the holiday.

In the absence of the recipient, we will leave a business card, trying to reach the recipient later by phone. If we fail to contact the recipient, we will inform you.

For deliveries by courier items outside, in the absence of the recipient, may not be performed by the same no telephone contact, but rescheduled delivery.

The times indicated may in each case vary in holiday periods and according to the destination to reach. In any case L'arcobaleno dei fiori is not responsible for any delays due to the carrier.


Delivery time

Delivery at a specific time is guaranteed only if agreed, at least two days in advance, with the customer service at the address info@larcobalenodeifiori.com.

Time of delivery is guaranteed only for funerals.

Please contact us for special orders or specific information.


Correctness of the recipient's address

Please verify that the address and phone number are correct and complete. We cannot accept any responsibility for delays or non-delivery due to incorrect or incomplete address.

To allow ordering in time and without problems, you should provide the following additional information:

  • In case of delivery in hospital, State Department and possibly the room number.
  • In case of a delivery, please-if possible-to state the room number and the name under which the recipient or the recipient is registered at the hotel (Group, spouses etc.).


Order confirmation

For every order within a few minutes you will receive a confirmation e-mail containing your order number as well as detailed information about the product purchased, the price, the delivery date and address of the sender and the recipient.

If you do not receive a confirmation of your order, please contact customer service.


Warranty

We guarantee, that all his orders will be executed with competence and quality and that flowers and compositions will be delivered fresh.
Our guarantee includes:

  • the delivery of the ordered goods
  • quality and absolute freshness of the product
  • for delivery day requested (see delivery)
  • displayed on the website for any type of complaint please write to us at email address info@larcobalenodeifiori.com not later than five days from the date of delivery.


Right of withdrawal

The consumer cannot exercise the right of withdrawal as they supply of goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;


Cancellation/right of revocation of the order

An order can be cancelled up to two business days prior to the desired delivery date, stating the order number.

A cancellation after this term can be accepted only in exceptional circumstances and there is no guarantee the reimbursement of the value of the order.

Cancellation requests must be sent to the e-mail address info@larcobalenodeifiori.com or by phone at + 39 342 0911571 (customer service) during normal opening hours.